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BS 15000 is actually the worlds first standard for IT service management. It comprises two parts:
- BS 15000-1: 2002 IT Service Management - Part 1: Specification
- BS 15000-2 IT Service Management - Part 2: Code of Practice
BS 15001-1
This comprises ten sections:
- Scope
- Terms and Definitions
- Requirements for a Management System
- Planning and Inplementing Service Management
- Planning and Implementing New or Changed Services
- Service Delivery Process
- Relationship Processes
- Resolution Processes
- Control Processes
- Release Process
These sections define the requirements for an organization to deliver managed services of an acceptable quality for its customers.
Part 1 of the standard may be used for a number of purposes, but typically by:organizations seeking tenders for outsourced services; existing providers to benchmark their IT service management; organizations that require a consistent approach by all service providers in a supply chain; as the basis for formal certification.
BS 15001-2
This part provides guidance to auditors. It also offers assistance to organizations that are planning service improvements or are to be audited against BS 15000-1
The two parts align with the requirements of ISO 9000 and of course include a Plan-Do-Check-Act process. This will actually be a precursor to a formal certification scheme against which organizations can be audited. Both documents are included in the IT Service Management Kit
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