The ITIL Toolkit
The defacto ITIL support kit (MS-Word).
Business Continuity Plan Template with Forms/Guide
MS-Word Format
ITIL service support Ver 2
This CD-ROM, from CCTA, presents the ITIL approach for service support. It has full navigation, permanent toolbar and menu of links to tools that will prove useful whilst using the CD, as well as search and other facilities to guide you through the text. Follow the link for online purchase.
ITIL service delivery Ver 2
The Service Delivery equivalent of the above CD-Rom. Follow the link for online purchase from the ITIL Book Store.
ICT Infrastructure Management
This publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.
