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Buy the ITIL Service Support book: HERE
Service Support is the practice of those disciplines that enable IT Services to be provided. Without these disciplines, it would be almost impossible to provide these IT Services, and at best in a very unmanaged and haphazard way.
The 6 Service Support disciplines are:
- Configuration Management
- Problem Management
- Incident Management
- Change Management
- Service / Help Desk
- Release Management
For online training information see: ITIL Certification
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