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ITIL Continual Service Improvement

Continual Service Improvement provides guidance on the measurement of service performance through the service life-cycle, suggesting improvements to ensure that a service delivers the maximum benefit.

This volume provides guidance on creating and maintaining value for customers through improved design, introduction, and operation of services. It combines principles, practices, and methods from change management, quality management, and capability improvement to achieve incremental and significant improvements in service quality, operational efficiency, and business continuity.

It provides guidance on linking improvement efforts and outcomes with service strategy, design, and transition, focusing on increasing the efficiency, maximizing the effectiveness and optimizing the cost of services and the underlying IT Service Management processes.

See the ITIL Toolkit for more information on Continual Service Improvement.


ITIL Continual Service Improvement Principles

The documented principles cover

Continual Service Improvement and Organizational Change
External and Internal Drivers
The Deming Cycle
Knowledge Management
Service management and improvement
IT Governance
Frameworks, Models, Standards and Quality Systems

Approx version 2 process cross reference (excercise caution): SLM.



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