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The ITIL Factsheets


We are pleased to be able to offer a unique reference kit comprising a series of 12 ITIL (2 page) fact sheets..... covering each of the main ITIL disciplines: Availability Management; Capacity Management; Change Management; Configuration Management; Financial Management; Incident Management; IT Service Continuity Management; Problem Management; Release Management; Security Management; Service Desk; Service Level Management.

Each document condenses the topic into a set of easy to remember/reference points. The information is attractively presented, using diagrams where appropriate. The topics are also described in a consistent manner, with explanations of:

  • why
  • goals/objectives
  • activities
  • results
  • costs
  • benefits
They comprise an ideal aid in understanding and using the disciplines of ITIL.


DOWNLOAD/VIEW AN EXAMPLE
The Change Management fact sheet is a typical example. It can be downloaded or viewed directly from HERE. Each of the twelve documents is provided in both MS-Word and PDF formats.


NEW - OBTAIN THE FULL SUITE ONLINE
The full suite of all 12 can now be purchased online and downloaded directly to your PC for only $US 59. They are also included as part of the ITIL Toolkit

ITIL Factsheets   Buy The ITIL Factsheets ITIL Factsheets



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