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ITIL Service Transition

Service Transition provides guidance on the service design and implementation, ensuring that the service delivers the intended strategy and that it can be operated and maintained effectively.

The Service Transition volume provides guidance on the development and improvement of capabilities for transitioning new and changed services into operations. Guidance is provided on how the requirements of Service Strategy encoded in Service Design are effectively realized in Service Operation, whilst controlling the risks of failure and disruption. It combines the processes in Release, Program and Risk Management and sets them in the practical context of Service Management.

Service Transition provides guidance on managing the complexity of changes to services and service management processes to prevent undesired consequences whilst permitting for innovation. It provides guidance on transferring the control of services between customers and service providers.

See the ITIL Toolkit for more information on Service Transition.


ITIL Service Transition Principles

The documented principles cover

Service Utilities
Service Warranties

Approx (very) v2 process cross reference (caution): Change Management, Configuration Management, Release Management.



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